Terms of Service

Last updated: December 2024

Welcome to ScoreUp! These Terms of Service ("Terms") govern your use of our credit score improvement services, website, and mobile applications. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using ScoreUp's services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Description of Services

ScoreUp provides credit score improvement services including:

  • Credit report analysis and monitoring
  • Personalized credit improvement recommendations
  • Credit dispute assistance and guidance
  • Expert consultation and support
  • Educational resources and tools

3. User Eligibility

To use our services, you must:

  • Be at least 18 years old
  • Have the legal capacity to enter into agreements
  • Provide accurate and complete information
  • Comply with all applicable laws and regulations

4. User Accounts and Registration

Account Creation

You may be required to create an account to access certain features. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

Account Information

You must provide accurate, current, and complete information during registration and keep it updated.

5. Payment Terms

Fees and Billing

  • Service fees are as displayed on our website
  • All fees are non-refundable unless otherwise stated
  • We may change our fees with 30 days' notice
  • Payment is due immediately upon service activation

Payment Methods

We accept various payment methods including credit cards, debit cards, and digital wallets. You authorize us to charge your selected payment method for all fees.

6. User Responsibilities

You agree to:

  • Use our services only for lawful purposes
  • Provide accurate and truthful information
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with or disrupt our services
  • Not use our services to violate any third-party rights
  • Comply with all applicable laws and regulations

7. Prohibited Activities

You may not:

  • Use our services for fraudulent or illegal purposes
  • Attempt to reverse engineer or hack our systems
  • Share your account credentials with others
  • Use automated tools to access our services
  • Violate any intellectual property rights
  • Harass, abuse, or harm other users

8. Intellectual Property

All content, features, and functionality of our services are owned by ScoreUp and are protected by copyright, trademark, and other intellectual property laws.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

10. Disclaimers and Limitations

Service Disclaimer

Our services are provided "as is" without warranties of any kind. We do not guarantee specific credit score improvements or loan approvals.

Limitation of Liability

ScoreUp shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

11. Termination

Termination by You

You may cancel your account at any time by contacting our customer support.

Termination by Us

We may terminate or suspend your account if you violate these Terms or for any other reason at our sole discretion.

12. Governing Law

These Terms are governed by the laws of India. Any disputes shall be resolved in the courts of India.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website.

14. ScoreUp by BankSathi

As part of our mission to empower every Indian with better financial choices, we’ve launched ScoreUp – a guided credit improvement service.

From low to credible scores, we guide users step-by-step to unlock better lending offers – including loans and credit cards.

It’s one more way we’re making financial progress possible for everyone – a step closer to making financial freedom more accessible to all.

ScoreUp is a product by BankSathi
Created and owned by BankSathi, ScoreUp is our dedicated credit improvement service.
It helps users improve their credit scores and unlock better financial products— like loans and credit cards—under the BankSathi brand.

15. Contact Information

If you have any questions about these Terms, please contact us:

  • Email: customer@scoreup.club
  • Phone: +91 9513338407
  • Hours: Monday - Saturday (9:30 AM - 6:00 PM)
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