Refund Policy

At ScoreUp, we are committed to providing high-quality credit score improvement services. We understand that sometimes our services may not meet your expectations, and we want to ensure you have a clear understanding of our refund policy.

1. General Refund Policy

2. Eligibility for Refunds

You may be eligible for a refund if:

• You request a refund within 30 days of your purchase
• You have not used our services extensively (less than 50% of service features)
• You have a valid reason for dissatisfaction
• You have not violated our Terms of Service

3. Refund Process

How to Request a Refund

1. Contact our customer support team within 30 days of purchase
2. Provide your order number and reason for refund request
3. Our team will review your request within 3-5 business days
4. If approved, refund will be processed within 7-10 business days

Required Information

When requesting a refund, please provide:

• Your full name and email address
• Order number or transaction ID
• Date of purchase
• Reason for refund request
• Any relevant screenshots or documentation

4. Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card (5-10 business days)
• Digital Wallets: Refunded to the original wallet (3-7 business days)
• Bank Transfers: Refunded to the original bank account (7-14 business days)

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you have used some but not all of our services
• If there were technical issues that prevented full service delivery
• If you cancel a subscription mid-term

6. Subscription Cancellations

Monthly Subscriptions

For monthly subscription services:

• You may cancel at any time
• No refunds for the current billing period
• Service will continue until the end of the current billing period
• No further charges will be made

Annual Subscriptions

For annual subscription services:

• Pro-rated refunds may be available for unused months
• Refund amount calculated based on remaining service period
• Processing fees may be deducted from refund amount

7. Processing Time

8. Dispute Resolution

If you disagree with our refund decision:

1. Contact our customer support for further discussion
2. Provide additional documentation if available
3. Request escalation to a senior team member
4. If still unresolved, you may contact relevant consumer protection authorities

9. Contact Information

10. Policy Updates

We may update this refund policy from time to time. Any changes will be posted on our website with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.